When your network goes down, nurses fall back to paper — and that's when medication errors happen. IT Center delivers HIPAA-compliant managed IT for SNFs, ALFs, and memory care communities across Southern California, with a guaranteed eMAR uptime SLA and dedicated compliance support for CA Title 22 and CMS.
In a skilled nursing or assisted living environment, IT is not a back-office function — it is frontline clinical infrastructure. When PointClickCare or MatrixCare goes offline, your staff reverts to handwritten paper backups. In that window, the risk of a missed dose, a duplicate medication, or an undocumented allergy event spikes dramatically. Surveyors can and do cite facilities for paper-backup gaps during CDPH inspections.
California senior care facilities must satisfy HIPAA/HITECH at the federal level, CA Title 22 at the state level, and CMS Conditions of Participation for Medicare/Medicaid certification — all simultaneously. IT Center documents controls to satisfy all three during a single engagement.
These are the IT issues senior care administrators call us about most often.
PointClickCare or MatrixCare becoming unreachable at 6 AM forces nurses to paper backup — creating documentation gaps that surveyors cite as deficiencies and that expose residents to medication error risk.
Rauland, Jeron, and Ascom systems run over the facility network. Unstable switches, Wi-Fi dead zones, or VLAN misconfiguration can cause call signals to drop — a life-safety failure that regulators treat as a serious deficiency.
When resident entertainment and family guest Wi-Fi share the same network as eMAR workstations and nurse call systems, you have a HIPAA violation and a performance bottleneck waiting to happen. Proper VLAN isolation is non-negotiable.
Facilities without a managed IT partner often cannot produce uptime logs, patch history, access control policies, or disaster recovery documentation on short notice — exactly what surveyors request during unannounced inspections.
$300 per computer user per month covers every service below — no per-ticket fees, no surprise invoices.
Target 99.9% uptime for your PointClickCare, MatrixCare, or Netsmart myUnity environment. Redundant ISP failover, proactive monitoring, and rapid escalation keep medication administration on track around the clock.
Annual Security Risk Assessment, PHI encryption, audit log management, staff security awareness training, Business Associate Agreement, and incident response planning — all included and documented for surveyors.
Dedicated VLAN design, switch port configuration, and Wi-Fi coverage mapping for Rauland, Jeron, and Ascom systems. We ensure your life-safety signaling infrastructure never shares bandwidth with resident entertainment traffic.
Separate, isolated SSIDs for residents, families, and guests — completely segmented from clinical systems via managed VLANs. Residents get reliable entertainment Wi-Fi; your eMAR and nurse call network stay protected and performant.
Mobile Device Management for nursing tablets, workstations-on-wheels (WOWs), and administrative laptops. Remote wipe, encryption enforcement, and app whitelisting keep PHI off unmanaged personal devices.
We maintain always-current documentation packages: network diagrams, patch history, uptime logs, access control records, and DR test results. When surveyors arrive unannounced, you hand them a binder — not a panic.
Platforms & Systems We Support
We'll review your current network, eMAR connectivity, nurse call infrastructure, and compliance posture — then deliver a plain-language report with no obligation. Most assessments are completed in one site visit.