Terms of Service

1. Acceptance of Terms

By accessing this website or engaging IT Center (referred to herein as "IT Center," "we," "us," or "our") for any service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please discontinue use of this website and do not engage our services.

These Terms apply to all visitors, prospects, and clients. Clients with executed Service Agreements are also governed by the specific terms of those agreements. In the event of a conflict between these Terms and a signed Service Agreement, the Service Agreement controls.

2. Services Description

IT Center provides technology services to businesses throughout Southern California. Our core service lines include:

• Managed IT (MSP): 24/7/365 network monitoring, unlimited help desk support, endpoint management, patch management, server administration, and proactive maintenance for business systems.
• Cybersecurity (MSSP): Security Operations Center (SOC) monitoring, ransomware protection, endpoint detection and response (EDR), email filtering, compliance management, and incident response planning.
• AI Consulting: AI agent deployment, workflow automation, AI strategy and roadmapping, and platform integration across Google, OpenAI, Anthropic, xAI, and IT Center-developed platforms.

The specific scope of services delivered to any client is defined in that client's executed Service Agreement or Scope of Work. All services are subject to availability and IT Center's then-current technical capabilities.

3. Service Agreements

Managed services are provided under monthly service agreements. Key agreement terms include:

• Services are billed on a monthly basis, with pricing based on the number of covered employees or endpoints as defined in the Service Agreement.
• Standard per-user pricing begins at $300 per computer user per month for the All-In plan tier. Specific pricing is confirmed in each client's signed Service Agreement.
• Either party may terminate a Service Agreement with 30 days' written notice delivered to the designated contact address on file.
• Month-to-month agreements are available; multi-month commitments may qualify for reduced rates as specified in the applicable Service Agreement.
• IT Center reserves the right to adjust service pricing annually with 60 days' written notice to active clients.

4. Payment Terms

The following payment terms apply to all IT Center services unless otherwise specified in a signed Service Agreement:

• Invoicing: Monthly managed services are invoiced on the 1st of each service month. Project-based work is invoiced upon milestone completion or as specified in the Scope of Work.
• Payment due date: Net-15 from invoice date. Payment is due within 15 days of the invoice date.
• Late fees: Balances not paid by the due date are subject to a late charge of 1.5% per month (18% annualized) on the outstanding amount, beginning the day after the due date.
• Service suspension: Accounts 45 or more days past due may be subject to suspension of non-critical services at IT Center's discretion, with prior written notice.
• Accepted payment methods: Major credit cards (Visa, Mastercard, Amex, Discover), ACH/bank transfer, check, and purchase orders for approved government and charter school clients.

5. Client Responsibilities

To enable IT Center to deliver services effectively and securely, clients agree to the following responsibilities:

• Accurate information: Provide complete, accurate, and current information when engaging services, including network topology, hardware inventory, user counts, and any known security incidents or vulnerabilities.
• Cooperation: Cooperate with IT Center personnel in good faith, including responding promptly to requests for information, approvals, or access needed to complete support tasks.
• System access: Grant IT Center authorized access to the systems, devices, accounts, and credentials necessary to deliver contracted services. Access will be used solely for service delivery purposes.
• Acceptable use: Ensure that all users within your organization use IT Center-managed systems in compliance with applicable federal, state, and local law. Prohibited activities include unauthorized system access, distribution of malicious software, copyright infringement, and use of systems for cryptocurrency mining or botnet activity.
• Timely reporting: Notify IT Center promptly of any suspected security incidents, system anomalies, or changes to your environment that may affect service delivery.

6. Limitation of Liability

IT Center shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including loss of profits, loss of revenue, loss of data, or loss of business opportunity — even if IT Center has been advised of the possibility of such damages.

Nothing in this limitation applies to: (a) damages arising from IT Center's gross negligence or willful misconduct; (b) IT Center's confidentiality obligations; or (c) circumstances where applicable law prohibits limitation of liability.

7. Intellectual Property

IT Center retains full ownership of all proprietary tools, scripts, runbooks, automation, configurations, documentation, AI agents, and methodologies developed by IT Center in the course of delivering services. This includes, but is not limited to:

• Internal automation and orchestration code — PowerShell, Python, Ansible, and other scripts authored by IT Center to manage client environments
• AI agent workflows and prompts — the agentic AI systems that augment IT Center operations across monitoring, triage, documentation, and reporting
• Operational runbooks, playbooks, and standard operating procedures developed to deliver consistent service across the client base
• Internal dashboards, reporting templates, and asset documentation systems used to manage IT Center operations

Where IT Center deploys third-party tools (RMM, EDR, SIEM, backup, password management, ticketing, and similar platforms) on behalf of a client, those tools remain the property of their respective vendors and are governed by the vendor’s license terms. IT Center provisions, configures, and operates them on the client’s behalf as part of contracted services.

Client data, systems, files, configurations, and any documentation specifically created for the client remain the exclusive property of the client. IT Center claims no ownership over client-owned intellectual property accessed in the course of providing services.

8. Termination

Either party may terminate a Service Agreement with 30 days' written notice delivered via email to the designated contact on file, or via certified mail to the address in Section 10. The effective termination date is 30 days from the date the notice is received.

IT Center may suspend or terminate services immediately, without prior notice, under the following circumstances:

• Non-payment of invoices 45 or more days past due
• Material violation of the acceptable use obligations in Section 5
• Client conduct that poses an immediate security risk to IT Center infrastructure or other clients
• Discovery of materially fraudulent information provided during service engagement

Data return policy: Upon termination for any reason, IT Center will cooperate in good faith to facilitate the return or transfer of client data within a mutually agreed timeframe, not to exceed 30 days from the termination date. Client data will be securely deleted from IT Center systems following confirmed data handoff, subject to legal retention requirements.

Fees incurred through the effective termination date remain payable. Pre-paid service fees are non-refundable unless otherwise specified in the applicable Service Agreement.

9. Governing Law

These Terms of Service and any Service Agreement between the parties shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms or any IT Center Service Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Riverside County, California. Both parties consent to personal jurisdiction in Riverside County for the resolution of any such disputes.

Either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction in Riverside County to prevent irreparable harm where circumstances require immediate action.

10. Contact

For questions about these Terms of Service, billing matters, legal notices, or service inquiries, please contact us at: